Basic guidance
View your cameras on your phone
What to check before trying to access your camera views.
Contact supportControls depend on your equipment and the app you use. If an option does not match, stop and contact support before changing settings.
What you can do
- Use the app already configured for your cameras. If you do not remember which one it is, ask TVIGILO to identify it before downloading another app.
- Check that your phone has an internet connection by opening a familiar web page.
- Open the app and look for your existing system. Only use an account you are authorized to access.
- If cameras are missing or you see an error, note the message and when it happened so you can ask support about it.
Written guides at your own pace
Refer to these steps as you check your system. If something does not match your equipment or you need help to continue, contact support.