Basic guidance

Get ready to find a recording

Gather the date, time and camera to locate the moment you need.

Controls depend on your equipment and the app you use. If an option does not match, stop and contact support before changing settings.

What you can do

Note the date, approximate time range and camera where you expect to see the event.
In your configured app, look for a recordings or playback section if you recognize it. Names and controls vary by system.
If that section lets you choose a camera and date, check that they match the event. Consider any difference between the system's displayed time and the time you noted.
If you need to save a clip or cannot find the event, contact support with these details for instructions specific to your equipment.

Refer to these steps as you check your system. If something does not match your equipment or you need help to continue, contact support.