Basic guidance

If a camera appears offline

Basic checks that do not change your system settings.

Controls depend on your equipment and the app you use. If an option does not match, stop and contact support before changing settings.

What you can do

Check whether your phone can open a familiar web page. Note whether you are using Wi-Fi or mobile data.
Check whether the issue affects one camera or all cameras. Note the message in the app and when it started.
Mention any recent power outage, router replacement or internet service change.
Contact TVIGILO with these details. If a monitor is connected to the recorder and you can view it without moving equipment, also mention whether it shows an image.

Refer to these steps as you check your system. If something does not match your equipment or you need help to continue, contact support.